Guides

Questions about an order or transfer?

Start with the problem: an unexpected amount, an unfilled order, or a missing transfer. Follow the calculation and check the right records.

Spent 100 USDT? Check how much BTC you received

Received less BTC than expected? Reconcile fills, average price and fees, separate BNB charges from wallet valuation, and work through a multi-fill example.

Why is your limit order still open? Check the price and status

Spot limit order unfilled, partly filled then cancelled, or funds still unavailable? Follow a 49,000 USDT limit and a complete ledger to check fills, reserved funds and fees.

Which network for USDT? Start with the recipient’s deposit page

Match the recipient’s USDT network first. Work through a fictional transfer record to separate withdrawal fees, net amount, TxID, confirmations and missing deposit credit.